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IKEA launches e-Commerce services in Bengaluru, India.

HOME furnishing retailer IKEA on Thursday (17) announced launch of its e-Commerce services and mobile shopping app in Bengaluru, India.

The Swedish brand will offer a range of 8,000 home furnishing products and solutions to consumers.


The company that already has online presence in Hyderabad, Mumbai, Pune, Ahmedabad, Surat, and Vadodara, opened its second India store in Navi Mumbai in December 2020.

Bengaluru is one of the largest home furnishing markets in India, IKEA India chief executive officer and chief sustainability officer, Peter Betzel said.

The company will also open a big IKEA store at Nagasandra, Karnataka within a year.

"Over time, we will also open a city centre store within Bengaluru to be even more accessible and connect with many more people," Betzel said.

In the coming year, IKEA is also gearing up to open two city centre stores in Mumbai.

The company works with nine home furnishing suppliers in Karnataka including a social entrepreneur engaging 1,200 local artisans.

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Pub hotel group beat luxury chains in UK guest satisfaction survey

Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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