Skip to content 
Search

Latest Stories

British Airways passengers face chaos after IT failures

THOUSANDS of British Airways passengers had to endure cancellations, delays and long queues at airports as the airline suffered its third major computer failure in a little more than two years.

Wednesday's (7) woes are the latest in a string of problems at BA, which was fined $230 million last month for a huge customer data breach and is bracing for potential strikes in a pay dispute with its pilots.


BA, owned by International Airlines Group, apologised to customers for Wednesday's disruption and said its technical team was working to resolve the problems as soon as possible. It urged customers to allow extra time at airports.

More than 60 flights to and from Heathrow and Gatwick were cancelled and more than 100 were delayed, according to the departure boards at the two airports. The problems started when people tried to check-in for the first flights of the day and the airline was unable to say when they would be resolved.

BA would not confirm how many people have been affected but said it was experiencing a "systems issue" affecting check-in and flight departures at Heathrow, Gatwick and London City airports.

Customers have experienced issues checking in online, while others complained of being stuck on planes unable to take off for hours. Passengers from as far away as Japan and India complained of delays and problems checking in.

Stuart Jackson, a photography business manager, said he was stuck on a grounded plane at Heathrow and had missed his connecting flight, disrupting months of planning and wasting thousands of pounds.

"When I do arrive, I will have to just fly home again," he said on Twitter. "BA is a complete catastrophe and I will never fly with them again."

The IT failure occurred as tens of thousands of people in Britain prepared to jet off for summer holidays on what is one of the busiest weeks of the year for the country's airports.

A little more than a year ago BA was forced to cancel flights at Heathrow, Europe's biggest airport, after problems with a supplier's IT system. And in May 2017 a massive computer system failure because of a power supply issue left 75,000 customers stranded.

BA Chief Executive Alex Cruz vowed after that incident that the airline would take steps to ensure that computer system failures would never happen again.

The company said that two systems are affected on Wednesday: one that deals with the check-in system, the other handling flight departures.

The airline said it has moved to back-up manual systems for checking in passengers to keep some flights operating and is also offering customers the chance to rebook for another day.

"What is indeed surprising is BA's incapacity to properly run their IT system, considering the fact that check-in handling is a core competency for any airline," said Gabriel Destremaut, who works for the German passenger rights company Flightright.

"Having suffered a major IT failure in 2017, we would have expected BA to have learnt from past mistakes."

Customers, meanwhile, continued to voice their anger.

Paul Trickett, a passenger at Heathrow, said his flight to Copenhagen was cancelled. He waited in line for 90 minutes to see an agent before an announcement told everyone to go home because no rebooking would take place at the airport.

Trickett had already been forced to rebook a flight from Tuesday after airport staff had threatened to go on strike.

"It's pretty chaotic," he told Reuters. "It would be quicker by ship."

Jamie Boswell said his flight was cancelled while he was attempting to check-in. "Very busy to rebook. Not ideal with a one-year-old," he said.

Passengers trying to get Gatwick were also facing delays because of an earlier fire on railway tracks between Victoria and Clapham Junction stations, disrupting one of the main routes to the airport just outside London.

(Reuters)

More For You

Asian firm acquires Kings Court Hotel for £2.75m

UK-based Nanak Hotels acquired the 60-room Kings Court Hotel in Warwickshire for £2.75 million. (Photo: Colliers International UK)

Asian firm acquires Kings Court Hotel for £2.75m

UK-BASED Nanak Hotels recently acquired the 60-room Kings Court Hotel, a 17th-century property in Warwickshire, England, for £2.75 million. This is the first regional acquisition by the privately held firm led by British Indians Harpreet Singh Saluja and Karamvir Singh.

Nanak Hotels, which operates a UK property portfolio, plans to invest in the property's refurbishment and repositioning, according to a statement from Colliers International UK, which brokered the transaction.

Keep ReadingShow less
Priya Nair becomes first woman CEO in Hindustan Unilever's history

Priya Nair (Photo: Unilever)

Priya Nair becomes first woman CEO in Hindustan Unilever's history

PRIYA NAIR has been appointed as the CEO and managing director of Hindustan Unilever Ltd (HUL), effective from August 1. She will be the first woman to lead the company in its history.

The announcement was made by HUL on Thursday (10). Nair, who currently serves as president, Beauty & Wellbeing at Unilever, will take over the role from Rohit Jawa, who will step down on July 31 to pursue other interests.

Keep ReadingShow less
UK business district
The Canary Wharf business district including global financial institutions in London.
Getty Images

Economy shrinks again in May, hitting Labour’s growth plans

THE UK economy contracted unexpectedly in May, marking the second consecutive monthly decline, according to official data released on Friday. The figures present a challenge for the Labour government as it attempts to revive economic growth.

Gross domestic product fell by 0.1 per cent in May, following a 0.3 per cent contraction in April, the Office for National Statistics (ONS) said in a statement.

Keep ReadingShow less
SBI UK cuts mortgage rates

The bank's commitment to green lending reflects focus on sustainability (Photo: Getty Images)

SBI UK cuts mortgage rates

BANKING major State Bank of India (UK) has cut interest rates on its buy-to-let mortgage products to help landlords reduce borrowing costs.

The bank said the rate cuts would help landlords invest in rental properties and meet growing demand for rental homes across the UK.

Keep ReadingShow less