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UK’s Leading Retailers Pledge to Encourage Customers to Buy Cleaner Fuels

Some of the UK’s leading retailers are taking major steps to encourage their customers to buy cleaner fuels to heat their homes and reduce the impact on their health and the environment.

Around 38 per cent of particulate matter emissions in the UK come from burning wood and coal in the home, a major contributor to air pollution.


But it is possible to reduce emissions significantly by burning drier, cleaner, more efficient products. Retailers including ASDA and B&Q have been encouraging and incentivising customers to purchase ‘Ready to Burn’ wood and ‘smokeless’ products.

More than 50 companies are now signed up to the ‘Ready to Burn’ scheme and firewood and briquettes with the Woodsure ‘Ready to Burn’ logo are available from local stove stores through to large outlets, including Tesco, Sainsbury’s, B&Q and Wickes.

Following the launch of the ambitious ‘clean air strategy,’ the government held a consultation on proposals to phase out the most polluting fuels. This closed last week and the government will be analysing the responses and announcing next steps in due course.

“…I encourage all stores to follow their lead, and for all users to stop using wet wood and smoky coal to reduce the amount of harmful pollution to which they unwittingly expose themselves, their families and the environment. Dried wood and smokeless coal make for a better fire both heat-wise and healthwise,” said British environment minister Thérèse Coffey.

Retailers are carrying out a wide range of actions to help consumers switch to cleaner, alternative fuels. B&Q has trained store colleagues on the benefits of cleaner fuels and more efficient stoves and heaters to help educate their customers whereas, Tesco has produced in-store advertising promoting the benefits of ‘Ready to Burn’ solid fuels and where to find them in store.

The commitments come during the first ever ‘Green GB Week,’ - celebrating the UK’s progress in tackling climate change while galvanising support for further action to protect the environment.

As well as an intention to phase out the most polluting fuels, the government’s clean air strategy sets out that only the cleanest stoves will be available for sale by 2022. Stove retailers are clear that quality fuels are an important part of ensuring that modern stoves work as efficiently as possible, helping to minimise emissions, UK government said.

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Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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