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Boohoo snubs Frasers in key investor meetings

The two retail chains have been engaged in a public spat over the chief executive role

Boohoo snubs Frasers in key investor meetings
Mike Ashley

ONLINE fashion retailer Boohoo’s decision to exclude Frasers Group from key investor meetings has stirred tensions with its largest shareholder, Mike Ashley.

New CEO Dan Finley, appointed last month, plans to meet with major shareholders, including Schroders, but no session is scheduled with Frasers, which now owns a 27 per cent stake in Boohoo, reported the Times.


Frasers alleged that Boohoo ignored multiple requests for meetings, despite claims of openness by Boohoo, labelling the company’s communication as insincere.

“Claims that they have tried to engage is a complete fabrication. Frasers has asked several times to meet with their new CEO and all requests have been met with silence," a source close to Frasers told the newspaper.

The dispute between the two retailers has been building, with Ashley previously pressing for the CEO role himself after what he calls Boohoo’s “dismal performance” and falling share value.

Instead, Boohoo promoted Finley, formerly head of Debenhams, a decision Frasers criticises as hasty and ill-advised. Frasers also raised concerns over Boohoo’s recent refinancing, calling it poorly executed.

Boohoo and Frasers remain sceptical of each other’s motives. Frasers claims it seeks to support Boohoo’s recovery, as the fashion retailer has lost around 90% of its market value due to increasing competition.

However, Boohoo said Frasers may be acting in self-interest, urging Ashley to clarify whether he intends to purchase any of Boohoo’s brands, such as Debenhams or Karen Millen, if Boohoo’s struggles continue.

Also, the firm has shown willingness to appoint a Frasers-nominated non-executive director under specific conditions. Meanwhile, Frasers has requested a shareholder meeting to propose Ashley as CEO, although no date has been set for this vote.

Both Frasers and Boohoo spokespeople declined to comment

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A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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