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Uber sells food delivery service in India

RIDE-SHARE giant Uber has sold its meal delivery business in India to Zomato, one of its local competitors, as it steps up efforts to achieve profitability.

India is one of Uber's biggest markets for rides, but its UberEats meal delivery service has struggled to keep up with the two largest online food-delivery players Zomato and Swiggy.


In exchange for the network of restaurants, delivery drivers and customers that UberEats has developed in India since 2017, Uber will receive 9.99 per cent of Zomato's capital, according to a release issued Monday (20).

The statement did not specify the value of the Indian start-up.

UberEats users will be redirected to Zomato starting Tuesday (21).

Uber CEO Dara Khosrowshahi said: "India remains an exceptionally important market to Uber and we will continue to invest in growing our local Rides business, which is already the clear category leader”.

Uber, whose share price has tumbled since its public offering in May, is due to release its annual results on February 6.

The group, which promised investors profitability by the end of 2021, has already cut expenses and shed more than 1,000 employees in 2019.

Its Uber Eats service is growing fast but faces intense competition in many countries.

Zomato's CEO Deepinder Goyal said in the statement that "this acquisition significantly strengthens our position in this category."

The app, which offers restaurant reviews and trial offers in addition to meal deliveries, boasts more than 70 million users per month.

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Pub hotel group beat luxury chains in UK guest satisfaction survey

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  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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