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OYO reaches over 100 hotels in Britain within ten months of launch  

INDIAN business, OYO Hotels & Homes, today (7) said that it has increased its presence in the UK to over 100 hotels across 25 major cities and towns, including London, Manchester, Edinburgh, Glasgow, Blackpool, and Torquay.

The business founded by 25-year-old Indian entrepreneur Ritesh Agarwal, entered into the UK less than a year ago, has more than tripled its UK portfolio in the last three months.


Since launching in the UK in October 2018 with a commitment to invest £40 million in the region, OYO has rapidly built a team of over 275 experts as part of its business strategy.

OYO’s UK team is led by Jeremy Sanders, entrepreneur and co-founder of the restaurant chain, Coco di Mama.

Sanders, head of OYO UK, said: “Six months ago, OYO had a team of 25 and just five hotels in London. Today, we have a team of 275 dedicated OYOpreneurs. They are the people who are driving our success and helping independent hotels across the country to thrive.”

The UK was OYO’s first destination outside of Asia and in June 2019, the company announced its entry into the USA, with 50 hotels across 10 states.

Globally, the hospitality business has created over 300,000 direct and indirect job opportunities across India, China, the US, the UK and beyond.

The recent acquisition of @Leisure has also further helped the company strengthen its footprint in Europe.

Since being founded in India, OYO Hotels & Homes has expanded its presence to nearly 23,000 OYO-branded hotels representing over 850,000 rooms across more than 800 cities around the globe.

OYO helps small and midsized independent hotels improve their performance whilst also enhancing the customer experience.

Through its proprietary technology, revenue management capabilities and operational expertise, OYO seeks to improve financial returns for hotel owners whilst ensuring guests have a great experience during each and every stay.

It also invests with owners to transform the property itself, improving the infrastructure and the look and feel of the hotel.

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Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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