- Saturday, April 20, 2024
By: Chandrashekar Bhat
JAGUAR Land Rover (JLR) has partnered with Unipart Logistics to provide customer service solutions across the automaker’s North American aftermarket.
According to the three-year contract between the two British multinational companies, Unipart will provide back-office services for JLR, communicating with retailers in the continent.
The logistics company said a 30-member team based at Mahwah in New Jersey will become part of the customer services operations.
Unipart chief commercial officer Claire Walters said the contract recognises the strength of the company’s customer services team… “and the invaluable support they provide to Jaguar Land Rover retailers, sharing their digital and process expertise.”
This is the second deal between Unipart and JLR in the US following a five-year contract signed in 2021 to support the Tata Motors-owned carmaker’s expansion in the northeastern region of the country from Mickleton, New Jersey.
Unipart has a long-standing partnership with JLR, managing global supply chain operations in the UK, North America and the Asia Pacific. In the UK, Unipart manages aftermarket logistics and packer operations, branded goods and in-production logistics at the JLR battery assembly centre.
In June 2021, Unipart secured a five-year contract to run a new custom-built JLR global parts logistics centre at Appleby Magna in Leicestershire. This facility will open later this year.
