Asian restaurants have long been a cherished part of the UK’s vibrant culinary landscape. From the spicy curries of Indian cuisine to the delicate flavors of Japanese sushi, these establishments have consistently delighted customers with their diverse offerings.
However, the restaurant industry is evolving, and Asian restaurants in the UK must keep pace with digital transformation to remain competitive.
This guide will explore various aspects of digital transformation, from online ordering systems to social media marketing, providing actionable insights for restaurant owners.
Online Ordering Platforms
Online ordering platforms have transformed how consumers interact with restaurants, making it essential for Asian eateries in the UK to embrace this technology. By integrating efficient online systems, restaurants can improve order accuracy, enhance customer convenience, and drive sales growth in an increasingly digital marketplace.
Benefits of online ordering
Increased accessibility: Customers can browse menus and place orders at any time, making it easier to choose your restaurant regardless of traditional hours of operation.
Enhanced order accuracy: Digital systems reduce the risk of human error, which ensures orders are processed precisely as intended, leading to higher customer satisfaction.
Improved customer data insights: Online ordering platforms provide valuable data analytics that allows restaurants to understand consumer preferences, enabling tailored marketing strategies.
Wider reach: By going online, restaurants can attract an audience beyond their immediate location or area, tapping into new customer segments.
Streamlined operations: Integration of online orders with kitchen and inventory management systems improves operational efficiency, allowing staff to focus more on food quality and service.
Social Media Marketing
Social media marketing has become indispensable for restaurants in establishing brand loyalty and interacting with customers. For Asian restaurants in the UK, leveraging social platforms enhances visibility and creates a community around their unique culinary offerings.
Leveraging social media for brand awareness
Social media platforms like TikTok, Twitter, Instagram, and Facebook are incredibly effective tools for building brand awareness and engaging with customers. Restaurants can utilize these platforms to showcase their dishes, share customer reviews, and promote special offers.
Regularly posting high-quality images and videos of menu items can entice new customers and keep existing ones engaged. User-generated content, such as customer photos and reviews, can enhance credibility and trust.
Building community through engagement
Engaging with your audience on socials helps build a community around your brand. Respond to comments, share behind-the-scenes content, and host live Q&A sessions to create a loyal following.
Enhancing Customer Experience Through Technology
Technology can significantly enhance the customer experience, from online reservations to personalized marketing. About 94% of diners say online reviews significantly influence their dining selections, emphasizing the importance of a positive digital presence.
Here are technological tools and strategies that can improve customer satisfaction and loyalty:
Online reservations and table management
Online reservation systems allow customers to book tables conveniently, reducing wait times and improving overall satisfaction. These systems can also help restaurants manage their seating arrangements more efficiently.
Integrating table management software can optimize seating, reduce no-shows, and enhance the dining experience. Restaurants can use data from these systems to identify peak times and adjust staffing accordingly.
Personalized marketing and loyalty programs
Personalized marketing campaigns can help restaurants build more solid relationships with their customers. By using online ordering and reservation systems data, restaurants can customize their marketing efforts to individual preferences and behaviors.
Loyalty programs can incentivize repeat business by offering rewards and discounts to frequent customers. These programs can be integrated with online ordering platforms to track customer activity and offer personalized rewards.
Overcoming Challenges in Digital Transformation
While digital transformation offers numerous benefits, it also presents challenges that must be addressed. These challenges include technical issues, staff training, and resistance to change.
This section will explore common obstacles Asian restaurants face in the UK during their digital transformation journey and provide practical solutions.
Addressing technical issues
Integrating new technology can be daunting, especially for restaurants with limited technical expertise. Common issues include software integration, data security, and system maintenance.
Partnering with reliable technology providers, like SpotOn, can help mitigate these challenges. These providers offer comprehensive support and training to ensure a smooth transition.
Training staff for digital tools
Staff training is critical for the successful implementation of digital tools. Restaurants must invest in comprehensive training programs to ensure employees are comfortable using new technology.
Clear communication, involving staff in decision-making, and providing ongoing support can facilitate a smoother transition.
Embracing the Future: Next Steps for Asian Restaurants
Embracing digital transformation is a continuous journey that requires ongoing adaptation and innovation. Asian restaurants in the UK must stay ahead of trends and continuously seek new ways to enhance their operations and customer experiences.
Here are actionable next steps for restaurant owners looking to future-proof their businesses.
Adopting innovations
Emerging innovations, like augmented reality (AR) and artificial intelligence (AI), offer exciting restaurant opportunities. AI can be utilized for personalized marketing, predictive analytics, and customer service chatbots.
AR can enhance the dining experience by allowing customers to visualize dishes before ordering. Restaurants can also use AR for interactive menus and immersive marketing campaigns.
Staying ahead of trends
Continuous improvement and adaptation are essential for staying competitive in the restaurant industry. Restaurants must regularly evaluate their digital strategies and seek feedback from customers and staff.
Keeping an eye on industry trends and being open to experimentation can help restaurants stay ahead of the curve. Regularly updating technology and processes can ensure long-term success.
Charting the Path Forward for Asian Restaurants
By embracing online ordering platforms, social media marketing, and other digital tools, restaurants can enhance their operations and customer experiences. Restaurant owners should take proactive steps to begin their digital transformation journey.
Utilizing resources like SpotOn's guide on setting up an online ordering system can provide valuable insights and support. Staying informed about industry trends and being open to experimentation can help restaurants stay ahead of the curve and continuously improve their operations.
CARLOS ALCARAZ will look to win his third consecutive Wimbledon title this year, reinforcing his position as the leading player on all surfaces. Jannik Sinner, who lost to Alcaraz in a closely fought French Open final, heads to London hoping to reverse the result.
Seven-time Wimbledon champion Novak Djokovic will also be in contention. At 38, this could be his best chance to win a record 25th Grand Slam title. Djokovic lost the last two Wimbledon finals to Alcaraz and will aim to reclaim the trophy at the All England Club.
With Andy Murray retiring, Jack Draper takes on the responsibility of leading British hopes. Other players in the mix include Alexander Zverev and Taylor Fritz, both chasing their first Grand Slam title and looking to break the recent dominance of Alcaraz and Sinner.
Alcaraz aims to join elite group with hat-trick
Alcaraz won the longest French Open final in the Open Era, maintaining his hold on the title. Between him and Sinner, they have won seven of the last eight majors. If Alcaraz wins this month, he will become only the fifth man in the Open Era to claim three straight Wimbledon titles. He would join Bjorn Borg, Pete Sampras, Roger Federer, and Djokovic.
Transitioning from clay to grass is often difficult, but Alcaraz has adapted well. He described the shift as "enjoyment and suffering" in equal measure.
"It's a bit of everything," Alcaraz said. He improved his win-loss record on grass to 29-3 after winning the Queen’s Club title.
"Ultimately it's a surface we don't play many matches on each year, and you have to learn from every experience on it, from every match you play.
"Every player is different with a different style on grass. You have to keep learning and getting to know yourself ... even when the numbers are in your favour."
Sinner still adapting to grass
Although Sinner has achieved more success than Alcaraz on hard courts, his grass record remains mixed. He exited early at Halle after losing to Alexander Bublik and now heads to Wimbledon with limited preparation. Last year, he reached the semi-finals at Wimbledon.
Sinner, who served a three-month ban earlier this year for doping violations, said he needed rest before the Championships begin Monday.
"I gave it my all after the Roland Garros defeat, it wasn't easy. Despite everything, I'm happy enough," Sinner said. He had three championship points in the five-set French Open final loss to Alcaraz.
"I played two matches before Wimbledon, if there had been more, it would have been better. Now I've got to boost myself both mentally and physically, that takes a little time."
Gentlemen's Singles - Projected Quarter-finals by Seeding
(1) Sinner vs (7) Musetti (4) Draper vs (6) Djokovic
(5) Fritz vs (3) Zverev (8) Rune vs (2) Alcaraz #Wimbledon — Wimbledon (@Wimbledon) June 27, 2025
Djokovic hopes to bounce back
Novak Djokovic heads into Wimbledon after reaching the French Open semi-final in a year that has otherwise not lived up to his usual standards. He has not played any warm-up events on grass but remains a strong contender.
Djokovic is aiming to match Roger Federer’s eight Wimbledon titles and surpass Margaret Court’s record of 24 Grand Slams.
"I'm going to do everything possible to get myself ready," Djokovic said after losing to Sinner in Paris.
"My best chances maybe to win another Grand Slam are Wimbledon, or a faster hard court, maybe Australia."
Zverev, Fritz and others look to challenge
World number three Alexander Zverev is also in the hunt, still chasing a maiden Grand Slam after three final losses. Taylor Fritz enters the tournament with momentum from winning in Stuttgart.
Others to watch include Daniil Medvedev, who finished runner-up in Halle, and Bublik, who defeated him there. Bublik’s unconventional playing style could pose a challenge for some top players over the next two weeks.
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The UK has agreed to move the aircraft to the Maintenance Repair and Overhaul (MRO) facility at the airport.
UK AVIATION engineers are arriving in Thiruvananthapuram to carry out repairs on an F-35B Lightning jet belonging to the Royal Navy, which has remained grounded after an emergency landing 12 days ago.
The jet is part of the HMS Prince of Wales Carrier Strike Group of the UK's Royal Navy. It made the emergency landing at Thiruvananthapuram airport on June 14. The aircraft, valued at over USD 110 million, is among the most advanced fighter jets in the world.
According to a spokesperson for the British High Commission, the aircraft is currently awaiting repairs at the Thiruvananthapuram international airport after it developed an engineering issue.
The UK has agreed to move the aircraft to the Maintenance Repair and Overhaul (MRO) facility at the airport.
"The aircraft will be moved to the hangar once UK engineering teams arrive with specialist equipment, thereby ensuring there is minimal disruption to scheduled maintenance of other aircraft," the spokesperson said.
The F-35B is the only fifth generation fighter jet with short takeoff and vertical landing capabilities, which allows it to operate from smaller decks, austere bases and ships.
The official said the aircraft would return to active service once the repairs and safety checks are completed.
"Ground teams continue to work closely with Indian authorities to ensure safety and security precautions are observed. We thank the Indian authorities and Thiruvananthapuram international airport for their continued support."
The aircraft was unable to return to HMS Prince of Wales due to adverse weather conditions.
Engineers from HMS Prince of Wales had assessed the aircraft after the emergency landing and determined that support from UK-based engineering teams was required.
The Indian Air Force had said a few days after the incident that it was providing all necessary support for the "rectification and subsequent return" of the aircraft.
Earlier this month, the HMS Prince of Wales Carrier Strike Group conducted military exercises with the Indian Navy.
In British service, the F-35B is referred to as the 'Lightning'. It is the short takeoff and vertical landing (STOVL) variant of the fighter jet, designed for use from short-field bases and air-capable ships.
(With inputs from PTI)
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Prada acknowledges Indian influence behind its Spring Summer 2026 men’s footwear
• Prada confirms Indian roots behind 2026 ‘leather sandals’ after controversy • Indian artisans and officials accused the brand of cultural appropriation • The footwear resembles traditional Kolhapuri chappals with GI status • Prada says designs are still in development and open to dialogue with India
Italian fashion label Prada has officially acknowledged that its Spring/Summer 2026 menswear collection includes footwear inspired by India’s traditional Kolhapuri chappals. The statement came after mounting criticism from Indian artisans and industry leaders, who claimed the brand showcased the design at Milan Fashion Week without recognising its origins.
Prada confirms Kolhapuri chappals inspired its 2026 Milan collectionInstagram/prada
Prada responds to Kolhapuri chappal row
In a letter addressed to Lalit Gandhi, President of the Maharashtra Chamber of Commerce, Industry and Agriculture (MACCIA), Prada’s CSR head Lorenzo Bertelli confirmed the sandals were influenced by Indian craftsmanship. The fashion house admitted that the open-toe leather sandals presented on the Milan runway drew from the centuries-old Kolhapuri style, traditionally made by artisans in Maharashtra and Karnataka.
Kolhapuri chappals have been crafted for centuries and received GI tag in 2019 iStock
The controversy erupted after Prada described the footwear simply as “leather sandals” in its show notes, omitting any reference to India. This led to accusations of cultural appropriation and disregard for artisans' rights. BJP MP Dhananjay Mahadik also led a group of Kolhapuri chappal makers to meet Maharashtra Chief Minister Devendra Fadnavis, urging government action to protect their Geographical Indication (GI) status.
No production yet, says Prada, as India seeks fair credit
Prada clarified that the sandals shown were part of an early-stage design process and have not been confirmed for mass production. “None of the pieces are finalised or approved for commercial use,” Bertelli wrote.
MACCIA, in its communication, called for proper acknowledgement and possible collaboration or compensation for Indian artisans. The organisation stressed that Kolhapuri chappals are not just heritage products but also vital to the livelihoods of thousands of families.
In response, Bertelli assured Prada’s commitment to ethical design, cultural respect, and further engagement with Indian artisan communities. He also welcomed the opportunity for open dialogue on potential partnerships.
The Kolhapuri chappal, awarded GI status in 2019, is a symbol of regional identity and craftsmanship. As global fashion continues to borrow from traditional cultures, this case may set the tone for how brands address ownership, recognition, and respect.
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Shefali Jariwala dies at 42 after cardiac arrest in Mumbai hospital
Actor and model Shefali Jariwala passed away late Friday night in Mumbai at the age of 42.
She was rushed to Bellevue Multispeciality Hospital after a cardiac arrest but was declared dead on arrival.
The Kaanta Laga star was married to actor Parag Tyagi, who was seen grieving outside the hospital.
Mumbai Police and forensic teams are investigating, with an official cause of death yet to be confirmed.
Actor and television personality Shefali Jariwala, who rose to fame with the early 2000s music video Kaanta Laga, has died following a sudden cardiac arrest. The 42-year-old was declared dead at Bellevue Hospital in Mumbai late on Friday night, 28 June. Her husband, actor Parag Tyagi, reportedly rushed her to the hospital around midnight with the help of close friends.
Despite immediate medical attention, doctors could not revive her. A hospital source confirmed she was “dead on arrival” at 11:27 pm. Her death has left friends, fans, and colleagues in shock, as many described her as healthy, cheerful, and actively working.
Shefali Jariwala dies at 42 after cardiac arrest, industry mourns Kaanta Laga starInstagram/shefalijariwala
Tributes pour in for Shefali Jariwala from friends and co-stars
Condolences have flooded social media since the news broke. Actors Dipshikkha Nagpal, Karishma Tanna, and Arjun Bijlani remembered Shefali as a “beautiful soul” and a “vibrant, kind person”. Television personalities including Aarti Singh, Munmun Dutta, and Kushal Tandon expressed disbelief, while fellow Bigg Boss contestants like Madhurima Tuli and Monalisa shared emotional messages.
— (@)
Comedian Sunil Pal and actor Ashish Vidyarthi also recalled fond memories of working with her. The Cine & TV Artistes’ Association (CINTAA) issued a public tribute, acknowledging her impact on Indian entertainment. Her husband Parag Tyagi was seen outside the hospital and later at their residence, visibly heartbroken and carrying a framed photo of Shefali.
From IT graduate to household name: a brief look at her journey
Born in Mumbai in 1982, Shefali Jariwala held a degree in Information Technology before stepping into showbiz at 20. Her appearance in Kaanta Laga made her a pop culture phenomenon. She later appeared in films like Mujhse Shaadi Karogi, Kannada hit Hudugaru, and several music videos.
Shefali Jariwala was married to actor Parag Tyagi,Instagram/shefalijariwala
In 2019, she re-entered the limelight with Bigg Boss 13, earning praise for her calm yet assertive presence. Off-screen, she was candid about her health struggles, including epilepsy and anxiety, and had once spoken about her wish to adopt a daughter.
The police are awaiting autopsy results as investigations continue.
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Relatives carry the coffin of a victim, who was killed in the Air India Flight 171 crash, during a funeral ceremony in Ahmedabad on June 15, 2025. (Photo: Getty Images)
TWO weeks after the crash of Air India flight AI-171 in Ahmedabad, families of victims are grappling with grief and trauma. Psychiatrists are now working closely with many who continue to oscillate between denial and despair.
The crash occurred on June 12, when the London-bound flight hit the BJ Medical College complex shortly after takeoff, killing 241 people on board and 29 on the ground. Only one passenger survived.
The emotional impact of the incident continues to affect survivors and relatives of those who died.
Counselling support on the ground
In the immediate aftermath, the Department of Psychiatry at B J Medical College deployed a team of psychiatrists—five senior residents and five consultants—across locations including Kasauti Bhavan, the postmortem building, and the civil superintendent's office to support families.
"The accident was unimaginable. Even bystanders were disturbed. Then what must be the condition of someone who lost their loved one?" said Dr Minakshi Parikh, Dean and Head of Psychiatry at BJMC.
"If the people who heard the news were so disturbed, then it is not even within our scope to imagine the state of mind of the family members of people who lost their lives," she told PTI.
Processing grief in stages
As visuals of the crash began to circulate, families arrived in large numbers—many still hoping their relatives had survived. The existence of a lone survivor gave rise to hopes that it might be their loved one.
"There was an uncertainty whether one would be able to identify the loved ones they have lost and wait for matching of the DNA samples for three days. In some cases, samples of another relative of the kin had to be taken. The shock would have logically led to acute stress reactions and post-traumatic stress disorder," said Dr Parikh.
Dr Urvika Parekh, assistant professor and a member of the crisis response team, said denial was the immediate response among many families.
Facing denial and despair
"They kept asking for updates, insisting their family member had survived. Breaking the news gently, while having no confirmation ourselves, was incredibly difficult. We had to provide psychological first aid before anything else," she said.
Parekh said the hope placed on the lone survivor became a coping mechanism. "We had to deal with the denial and explain that nobody could have survived the horrific crash (except one who was not their relative)," she added.
Families were initially reluctant to accept counselling. "It was also difficult to accept the truth without seeing the bodies of their loved ones. Counselling aided them at this critical juncture," Parekh said.
She shared the case of a man who remained silent after losing his wife in the crash. "There was immense guilt—survivor guilt (that he is alive and his wife died). We gave him anti-anxiety medication to help ease the immediate stress. Eventually, he began to speak. He talked about their plans, their memories. It was catharsis. We didn't interrupt—we just let him speak and communicated through silence and empathy,” she said.
Parekh said that listening empathetically was a major part of the process. "We were managing their anger, outburst, and their questions like 'why us' (why did it have to happen to us)," she said.
The wait for DNA results was another major source of distress. With confirmation taking up to 72 hours or more, some families insisted they could identify their loved ones without DNA.
"There was one father who kept saying he didn't need DNA tests—he could identify his son by his eyes," said Parekh. "We had to gently discourage that. Seeing their loved ones in such a state could trigger PTSD and depression. We told them: it's better to remember them with a smile than with charred remains.”
Dr Parikh said the five commonly known stages of grief—denial, anger, bargaining, depression, and acceptance—were not experienced in a fixed sequence.
Lingering grief and support
"People cycle through these stages. Someone might accept the loss in the morning and fall back into denial by evening,” said Parekh. "So we mourned with them. That was part of the therapy".
Parekh stays in one of the residential buildings near the crash site. Her building was not damaged.
Some families found the waiting unbearable. One Air India crew member’s family had to wait seven days for DNA confirmation. “The exhaustion, the helplessness—it broke her mentally,” a relative said. “But the counselling helped. Those sessions were our only anchor."
"A calm voice, the right amount of information, and simply being there—these saved a lot of families from spiralling into chaos,” said Dr Parikh.