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Indian-origin Parag Agrawal to replace Jack Dorsey as new Twitter CEO

Indian-origin Parag Agrawal to replace Jack Dorsey as new Twitter CEO

INDIAN-ORIGIN technology executive Parag Agrawal has been appointed as the new CEO of Twitter after the social media giant's co-founder Jack Dorsey stepped down on Monday (29).

In a message posted on Twitter, Dorsey said: “After almost 16 years of having a role at our company… from co-founder to CEO to Chair to Exec Chair to interim-CEO to CEO… I decided it's finally time for me to leave. Why? “There's a lot of talk about the importance of a company being "founder-led".


“Ultimately, I believe that's severely limiting and a single point of failure. I've worked hard to ensure this company can break away from its founding and founders,” he said.

Agrawal, an IIT Bombay and Stanford alumnus, said in a note posted on Twitter that he is “honored and humbled” on his appointment and expressed gratitude to Dorsey's “continued mentorship and your friendship.”

Dorsey said that there are three reasons he believes now is the right time.

“The first is Parag becoming our CEO. The board ran a rigorous process considering all options and unanimously appointed Parag. He's been my choice for some time given how deeply he understands the company and its needs,” he said.

"Parag has been behind every critical decision that helped turn this company around. He's curious, probing, rational, creative, demanding, self-aware and humble," Dorsey said.

“He leads with heart and soul, and is someone I learn from daily. My trust in him as our CEO is bone deep,” Dorsey added.

Agrawal joined Twitter 10 years ago when there were fewer than 1,000 employees.

Agrawal said: “While it was a decade ago, those days feel like yesterday to me. I've walked in your shoes, I've seen the ups and downs, the challenges and obstacles, the wins and the mistakes.

“But then and now, above all else, I see Twitter's incredible impact, our continued progress, and the exciting opportunities ahead of us,” he said.

“Our purpose has never been more important. Our people and our culture are unlike anything in the world. There is no limit to what we can do together.

“We recently updated our strategy to hit ambitious goals, and I believe that strategy to be bold and right. But our critical challenge is how we work to execute against it and deliver results - that's how we'll make Twitter the best it can be for our customers, shareholders, and for each of you,” Agrawal noted.

"The world is watching right now, even more than they have before," he said.

“Lots of people are going to have lots of different views and opinions about today's news. It is because they care about Twitter and our future, and it's a signal that the work we do here matters,” Agrawal added.

(PTI)

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  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
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A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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