• Monday, May 16, 2022

News

UK government begins charging visa applicants for email enquiries

The charges come in because of the Home Office outsourcing its customer service

By: Sarwar Alam

The UK government has begun charging visa applicants for making email enquiries about their application from this week. The £5.48 charge will be levied per email as part of the UK Home Office outsourcing its customer enquiries service for visa applications to a private firm, Sitel UK. “You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry. The way you pay to use the telephone service will remain the same…

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