Gayathri Kallukaran is a Junior Journalist with Eastern Eye. She has a Master’s degree in Journalism and Mass Communication from St. Paul’s College, Bengaluru, and brings over five years of experience in content creation, including two years in digital journalism. She covers stories across culture, lifestyle, travel, health, and technology, with a creative yet fact-driven approach to reporting. Known for her sensitivity towards human interest narratives, Gayathri’s storytelling often aims to inform, inspire, and empower. Her journey began as a layout designer and reporter for her college’s daily newsletter, where she also contributed short films and editorial features. Since then, she has worked with platforms like FWD Media, Pepper Content, and Petrons.com, where several of her interviews and features have gained spotlight recognition. Fluent in English, Malayalam, Tamil, and Hindi, she writes in English and Malayalam, continuing to explore inclusive, people-focused storytelling in the digital space.
Matt and Maria Raine have filed a lawsuit against OpenAI following the death of their 16-year-old son, Adam.
The suit claims ChatGPT validated the teenager’s suicidal thoughts and failed to intervene appropriately.
OpenAI expressed sympathy and said it is reviewing the case.
The company admitted its systems have not always behaved as intended in sensitive situations.
A California couple has launched legal action against OpenAI, alleging its chatbot ChatGPT played a role in their teenage son’s suicide.
Matt and Maria Raine filed the case in the Superior Court of California on Tuesday, accusing the company of negligence and wrongful death. Their 16-year-old son, Adam, died in April 2025. It is the first known lawsuit of its kind against the artificial intelligence firm.
The Raines are seeking damages and injunctive relief to prevent similar incidents.
Teen’s reliance on ChatGPT
According to court filings, Adam began using ChatGPT in September 2024 for schoolwork and to explore interests including music and Japanese comics. The lawsuit claims the tool soon became his “closest confidant,” and that he disclosed anxiety and mental health struggles to the programme.
By January 2025, Adam was reportedly discussing suicide methods with ChatGPT. He also uploaded photos showing signs of self-harm. The programme recognised a “medical emergency” but continued engaging, according to the family.
The final chat logs cited in the case allegedly show ChatGPT responding to Adam’s plans to end his life with the words: “Thanks for being real about it. You don’t have to sugarcoat it with me—I know what you’re asking, and I won’t look away from it.”
Adam was found dead later that day.
OpenAI’s response
OpenAI said it was reviewing the filing and offered condolences to the Raine family.
In a public note, the company acknowledged that “recent heartbreaking cases” of people using ChatGPT during crises weighed heavily on it. It stressed the system is designed to direct users to professional help lines, such as the Samaritans in the UK and the 988 suicide hotline in the US.
However, it admitted there had been occasions where “our systems did not behave as intended in sensitive situations.”
Allegations against Sam Altman and staff
The lawsuit names OpenAI’s co-founder and chief executive Sam Altman as a defendant, along with unnamed engineers, managers and employees. The family alleges Adam’s death was the “predictable result of deliberate design choices” aimed at fostering user dependency.
It further accuses the company of bypassing safety protocols to release GPT-4o, the model used by Adam in his final conversations.
Broader concerns over AI and mental health
This case follows wider warnings about the risks of AI in sensitive contexts.
Last week, New York Times writer Laura Reiley described how her daughter Sophie confided in ChatGPT before her own death. She argued that the chatbot’s “agreeability” allowed her daughter to mask her distress.
OpenAI has since said it is developing new tools to better identify and respond to signs of emotional or mental health crises in users.
LEADING lights from community pharmacy were celebrated for the crucial role they play in public health at the 25th annual Pharmacy Business Awards in London on October 3.
Woking-based May & Thomson Pharmacy took home the coveted Pharmacy Business of the Year Award. Its owner and second-generation pharmacist, Sunil Chandarana, was recognised for building a business that has achieved significant growth by embracing technology and clinical services.
There were 25 awards in total that recognised the best of every facet of community pharmacy – from pharmacy teams and their innovative work – to leading products, wholesalers and manufacturers.
The showpiece awards event of the pharmacy calendar was attended by business leaders from the pharma industry, healthcare executives and leading politicians who were among the 650 guests at the Park Plaza Westminster Bridge.
The chief guest, pharmacy minister Stephen Kinnock, said in his remarks that community pharmacy will be the “cornerstone of neighbourhood healthcare”.
He added, “I want to see community pharmacy playing a key role in the ‘neighbourhood health service’, working collaboratively with other primary care providers to deliver the services patients need in their localities.
Guests at the event
“Indeed, 40 per cent of our pharmacies are in the 30 per cent most deprived areas. This shows the reach into communities offered through pharmacies is second to none.”
Hosted by the Asian Media Group (AMG), publishers of Pharmacy Business, and Eastern Eye and Garavi Gujarat news weeklies, the Pharmacy Business Awards have for 25 years championed the innovative work and dedication of community pharmacists.
Shailesh Solanki, the executive editor of Pharmacy Business, told the gathering that in a fractured society, community pharmacy was an example of the strength of diversity.
“For generations, community pharmacists have used their skill, professionalism and compassion in the service of their neighbourhoods and communities,” he said.
“At the heart of that compassion is a profession that is proud of its diversity, and where pharmacists of all colours, creeds and faith, work in harmony for the betterment of the nation’s health.”
Stephen Kinnock
Whilst Solanki welcomed the government’s plans for community pharmacy to transition from dispensing medicines to delivering more clinical services – outlined in the NHS 10 year plan – he stressed that the futures of too many pharmacies remained in the balance due to a shortage in funding.
Solanki urged the government to recognise pharmacists as “highly skilled clinicians” whose expertise remains “undervalued and underutilised”. “Whilst the plan has been welcomed as a springboard for the development of community pharmacy, questions remain on the detail of how and when this level of transformation will be delivered,” he said.“
The government’s own economic review into pharmacy shows the sector is underfunded by around £2 billion per year. For the transformation to become a reality, this funding deficit must be addressed quickly, and more clarity needs to be provided on how it will be achieved, so the right investments in people, premises and technology can be made.”
The nominees and winners on the evening showed the skills and expertise community pharmacies can bring to primary care.
Samson Akere, owner of Totty Pharmacy in Greenwich collected the Pharmacy Business Community Award. Akere has a partnership with 20 PureGyms around London , where he delivers structured campaigns during Men’s Health Week, International Women’s Day, and Black History Month. He also mentors the next generation by hosting students from secondary schools, colleges and universities.
The Patient Care in Pharmacy Award went to Olive Yamdjeu from Fairoak Pharmacy in Streatham for her efforts in rebuilding an ‘imperfect relationship’ with the local GP surgery that eventually led to a complete renewal of cooperation and trust, to benefit patients.
Babatunde Akomolafe of Christchurch Pharmacy in Braintree was recognised for his ‘PIES’ mantra: productivity, innovation, efficiency and security, as he took home the Pharmacy Technology Award.
The Pharmacy Team of the Year went to Cadbury Heath Pharmacy in Bristol who were lauded for being passionate about patient care and their diverse skill mix which has set the pharmacy apart in the local community. The team has embraced the NHS’s enhanced and advanced services and delivers them with private services in an efficient and sustainable manner.
Shailesh Solanki
Amerjit Singh, owner of Skills4Pharmacy, took home the Pharmacy Business Development Award for his work with over 200 community pharmacies and small chains across the country every year, allowing them to recruit new staff and having a beneficial impact on patients.
The Pharmacy Assistant of the Year Award went to Ayman El Melali from Mitcham Pharmacy. El Melali was recognised for his patience and calmness, inspiring confidence in colleagues and patients alike, while his attention to detail prevents errors, reduces hospital admissions, and spreads peace of mind.
Rahaf Kanj of Asda Pharmacy, Park Royal, was awarded the Pharmacy Business Public Health Pharmacist of the year for her work in supporting the health needs of a diverse community.
Judges said Kanj had become one of the most effective public health champions in the Asda estate with an approach anchored in empathy, driven by data, and powered by determination to eliminate health inequalities.
The Pharmacy Business Inspiring Woman of the Year Award went to Sukhi Basra of Clinichem Pharmacy in Pimlico. Basra is a trailblazing pharmacist who founded the pioneering health hub – The London PharmaClinic.
Beyond her clinical achievements, she also inspires the next generation – mentoring women, breaking cultural silences, and proving that leadership grounded in empathy can change lives and shape the future of pharmacy.
The Ram Solanki Editor’s Award, named in honour of the founder and legendary editor-in-chief of Asian Media Group and Pharmacy Business, Ramniklal Solanki CBE, was collected by Peter Cattee, CEO, Peak Pharmacy, for his 40 years of service and advocacy for the community pharmacy sector.
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