• Saturday, October 16, 2021
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Bangladesh Corona Update 
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UK Corona Update 
Total Fatalities 418,480
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Today's Fatalities 3,998
Today's Cases 42,015
India corona update 
Total Fatalities 451,814
Total Cases 34,037,592
Today's Fatalities 379
Today's Cases 16,862

Business

UK scraps action against Ryanair, British Airways over refunds

During pandemic lockdowns, instead of offering refunds to those legally unable to fly, IAG-owned British Airways offered vouchers or rebooking. (Photo: iStock)

By: Sattwik Biswal

BRITAIN’S competition regulator has scrapped its action against Ryanair and British Airways over their failure to offer refunds to passengers prevented from flying by Covid-19 restrictions, saying the legal position was unclear.

During pandemic lockdowns, instead of offering refunds to those legally unable to fly, IAG-owned British Airways offered vouchers or rebooking and Ryanair providing the option to rebook.

The Competition and Markets Authority (CMA) started action against the airlines in June, saying passengers who were legally unable to take flights booked in good faith should have their money back.

But it said on Thursday (7) the law did not provide passengers with a sufficiently clear right to a refund in such unusual circumstances.

Chief executive Andrea Coscelli said the CMA “strongly believed” the passengers should be offered a full refund.

“However, after considering the relevant law and gathering evidence in our investigation, we have concluded that the length of time that would be required to take this case through the courts, and the uncertain outcome, can no longer justify the further expense of public money,” he said.

He added the CMA hoped the law would be clarified.

Ryanair said it welcomed the decision. “We operated a limited schedule during UK lockdowns for customers who travelled for essential reasons,” a spokesperson said.

“Passengers had the option to change their bookings without paying the flight change fee, and many availed of this option.”

British Airways said in a statement it had acted lawfully at all times during the crisis, issuing nearly 4 million refunds and offering highly flexible booking policies.

“We’re grateful for (our customers’) support at a time when we’ve been navigating dynamic and fast-changing travel restrictions to maintain a limited schedule,” it said.

(Reuters)

Eastern Eye

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