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UK car dealers suffer worst May since 1952 - SMMT

BRITISH new car sales tumbled by an annual 89 per cent in May, only slightly less negative than April's record 97 per cent collapse, as car dealerships remained shuttered by the government's coronavirus lockdown, industry data showed on Thursday (4).

New registrations of 20,247 units represented the weakest May for sales since 1952, the Society of Motor Manufacturers and Traders (SMMT).


Sales were down 51.4 per cent in the first five months of 2020 but the industry is hopeful that a re-opening of dealer showrooms in England this week will help to spur a recovery.

"Early reports suggest there is good business given the circumstances, although it is far too early to tell how demand will pan out over the coming weeks and months," said Mike Hawes, SMMT chief executive.

"Restarting this market is a crucial first step in driving the recovery of Britain's critical car manufacturers and supply chain, and to supporting the wider economy."

The possibility that Britain's transition out of the European Union ends in December with no new trade deal is also likely to weigh on carmakers, some of whom have highly integrated supply chains with the continent.

Nissan's car manufacturing plant in Sunderland, northern England, which employs 7,000 people, is "unsustainable" if Britain leaves the EU without a trade deal, it said on Wednesday (3).

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The group earned five stars for customer service and accuracy of descriptions.

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Pub hotel group beat luxury chains in UK guest satisfaction survey

Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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