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Surinder Arora's group gets £50m loan from OakNorth Bank to 'take advantage of opportunities' during Covid-19

ARORA GROUP, founded by British-Indian businessman Surinder Arora, has received £50m loan from the OakNorth Bank to 'take advantage of opportunities' arising from the Covid-19 pandemic.

Founded in 1999, the group consists of Arora Hotels, Grove Developments and Arora Property. It has a portfolio of 30 properties across the UK, including the InterContinental at The O2, Fairmont Windsor Park, and more than a dozen hotels across Heathrow, Gatwick and Stansted airports along with residential and commercial office units.


“Covid-19 has inevitably presented numerous challenges for our sector, but as we found during the 2008 financial crisis, unique opportunities arise in times of economic turmoil," said Arora.

"This loan from OakNorth Bank provides us with the liquidity to take advantage of these opportunities and focus on playing for the upside, when many others will be distracted trying to protect the downside.”

Steve Pateman, vice chairman of Arora group’s advisory board, said: “OakNorth is a bank that’s doing things differently and challenging the status quo. I was impressed by the speed and transparency that the team operates, as well as their commercial acumen.”

“The 20-year track record of the group speaks for itself and despite the challenges Covid-19 is presenting to the sector, Arora Group is still being able to identify interesting opportunities to grow its portfolio," said Ben Barbanel, head of debt finance and Mohith Sondhi, senior debt finance director at OakNorth Bank.

"We’re glad to have been able to support the Group and look forward to continuing to build on the relationship.”

OakNorth Bank provides debt finance (from £500k to £50m) to fast-growth businesses and established property developers and investors, with presence in London, Manchester, Bristol, Birmingham, Leeds and East Anglia.

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Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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