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Nordstrom to buy stake in UK online retailer Asos

AMERICAN luxury store chain Nordstrom announced to buy a minority stake in the British online fashion retailer Asos unit that owns Topshop, Topman, Miss Selfridge and HIIT, The New York Times reported.

Asos acquired the unit out of bankruptcy earlier this year. It bought brands including Topshop for roughly £265 million.


Nordstrom will also start a partnership with Asos to bring the British retailer’s brands into department stores.

The announcement has come at a time, when national chains, especially department stores, scramble to attract a generation of shoppers.

The deal is important as Nordstrom has been trying to shed its association with other mall-based department stores and recover after a tough year. It has also been working to better link its digital operations with its physical stores.

The company’s sales fell 32 per cent to $10.4 billion (£7.5bn) in the year ending January 30, compared with the previous year.

“There’s a big opportunity for us to be more meaningful to 20-something customers and to young customers,” Peter Nordstrom, the president of the namesake chain and its chief brand officer, told the newspaper.

“Particularly with the pandemic, what we thought was going to happen with the online business over time ended up happening very quickly because stores were shut down,” Nordstrom said.

Meanwhile, Asos never had a physical store presence.

The company that targets customers in their 20s is based in England, but North America accounts for about 13 per cent of its global sales, according to Nick Beighton, the chief executive of Asos.

The brand plans to stay focused on that specific age group. “We don’t want to grow old with our customers,” Beighton said.

“We’re not great at running stores; we’re great at innovating through digital and creating amazing brands and products,” he added.

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Pub hotel group beat luxury chains in UK guest satisfaction survey

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  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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