By: Radhakrishna N S
Business process management (BPM), Hinduja Global Solutions (HGS) Ltd is expected to keep the number of its employees flat in the current financial year following an uncertainty in the telecommunication sector. However, the company is likely to recruit around 1000 staff in 2019-20. Domestic customer relationship management (CRM) business which accounts 14 per cent of Hinduja Global’s overall revenue is trying hard to move with its business as it has been struggling due to falling volumes from telecommunication clients. Around 70 per cent of the company’s CRM business in India comes from telecommunication sector, said Partha DeSarkar, CEO, Hinduja Global…
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