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GenAI adoption won't lead to job losses: Infosys CEO

Salil Parekh said Infosys sees technological advancements as avenues for expansion and growth, rather than as tools for reducing its workforce

GenAI adoption won't lead to job losses: Infosys CEO

Infosys CEO Salil Parekh has said that Generative AI (GenAI) will not result in job losses at the company.

He told CNBC-TV18 that Infosys was not looking at rightsizing, downsizing, or any kind of job cuts due to GenAI as has happened with others in the industry.


Parekh said Infosys sees technological advancements as avenues for expansion and growth, rather than as tools for reducing its workforce.

While various global technology firms like Twitter and Meta have recently announced layoffs citing AI efficiencies as reasons for downsizing, Parekh said that Infosys is leveraging GenAI to enhance operational efficiency and reduce costs without diminishing its employee count.

He emphasised the coexistence of different technologies in large organisations and highlighted Infosys’s commitment to training its workforce in GenAI.

Parekh said the tech giant’s hiring strategy will depend on the economic conditions and the pace of digital transformation spending.

“We see hiring come back as the economic environment improves and spending on digital transformation picks up. We have not shared an annual target on hiring and will remain agile based on the economic environment,” he said.

The Bengaluru-based company registered its first year-on-year decline in headcount for the first time since 2001. Infosys’ headcount for the financial year 2024 was 317,240 as against 343,234 employees in the previous year.

Parekh is confident of meeting its constant currency revenue guidance for FY25, which stands at 1-3 per cent. “What gives us comfort is the large deals, the stability of discretionary spend, and our advancements in GenAI, where we have completely transformed the company,” he said.

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  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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