Carrefour launches review after worker exploitation claims at Saudi franchise

FRENCH supermarket retailer Carrefour said on Monday (21) it is reviewing how staff are treated at Majid Al Futtaim (MAF), its Saudi Arabia franchise partner, after Amnesty International raised concerns over employees’ working conditions.

A report by Amnesty International, published on Monday, said some staff working at the Carrefour/MAF stores in Saudi were underpaid and overworked, and were especially vulnerable due to their migrant status.

Amnesty said its findings were based on interviews and information provided by 17 men from Nepal, India and Pakistan.

They worked in Carrefour sites in Riyadh, Dammam and Jeddah between 2021 and 2024, and nearly all are or were employed by labour supply companies and contracted out to MAF. “Following Amnesty’s alert, we immediately asked our partner MAF to conduct internal investigations among its employees and subcontractors in Saudi Arabia,” Carrefour said.

“In order to prevent potential human rights non-compliance situations within our franchise partner’s direct and indirect operations, we decided to extend our investigations to a wider scope of activities, covering all human rights requirements. To this end, an independent expert has been appointed,” it added.

Workers told Amnesty International that they were forced to work 60-hour weeks and were at times unpaid for overtime and forced to go without rest days, in violation of Saudi labour law which limits maximum working hours to 48 per week.

“Any form of labour abuse or exploitation is unacceptable, and allegations of this nature are comprehensively investigated by the relevant authorities,” a spokesperson for the Saudi Ministry of Human Resources and Social Development said in a statement.