• Friday, March 29, 2024

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British Airways defends policy of outsourcing of IT services

British Airways boss Alex Cruz has refused calls for him to resign

By: Sarwar Alam

Crisis-hit British Airways has defended its outsourcing policy amidst claims by a labour union that the massive failure at the IT systems of the airline that has crippled its services and stranded thousands of passengers globally, was caused by outsourcing to India. Commenting on the statements from the GMB trade union suggesting there was a link between the current problems and the IT redundancies and the outsourcing of some work to an Indian IT firm last year, the airline told The Registrar: “We would never compromise the integrity and security of our IT systems. “IT services are now provided globally…

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