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UK water companies pledge to cut bills and tackle leakage

Four of England's water giants including Thames Water have announced business plans on Monday (03) to cut leakages and improve services while keeping prices at least flat in real terms after their performance was questioned in the country’s hottest summer season.

Environment Minister Michael Gove urged the water companies to prioritise in tackling water leakage which moved up two per cent to 3.183 billion litres per day in 2017-18.


The strategies are being submitted by the water companies in England and Wales to the regulator Ofwat for the five years starting from 2020. The Water Services Regulation Authority, or Ofwat, is the separate body accountable for economic regulation of the privatised water and sewerage business in England and Wales. Ofwat is expected release its assessment of each company's plan in January 2019.

In its five years development plan starting from 2020, water company, Thames Water has said in a release that, its £11.7 billion investment plan includes £2.1bn to boost resilience and reduce leakage and follows engagement with nearly one million customers over the last three years.

Seven out of its 10 customers approved the final proposals, which contains plans for a four-fold increase in financial support for customers across London and the Thames Valley who struggle to pay.

Also, the company features modest distributions to external shareholders of around £20m annually as Thames prioritises investment in its vast network, with average household bills remaining flat before inflation. The plan will also increase Thames’ financial resilience, with gearing reduced to 76.2 per cent and the ‘equity buffer’ increased to £4.7bn, the company said in its plan submitted.

However, Thames Water has opted to keep its water bills flat for the five years.

Severn Trent in its proposed five years plan aims to reduce its bills by 5 per cent and aims to invest £6.6bn for 2020-2025 period. The company also aims to cut water leakages by 15 per cent.

United Utilities has also announced that it plans to cut water bills by 10.5 per cent in real terms by 2025. if the proposal submitted to Ofwat gets the green signal, then the bills would fall by £45 in real terms by 2025, which will support 2,50,000 customers moving out of water poverty, the company said.

Pennon Group’s South West Water and United Utilities Group Plc, pledges to reduce its average bill lower than it was in 2010 and to spend more than £ one billion to improve services, enhance operational resilience and deliver the largest programme of environmental improvements for 15 years. The company also pledges to offer £20m stake for customers and an enhanced scheme to share success, the company said in its proposed plan.

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A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

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However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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