Tackle racial bias in AI to save labour market, say experts
It comes after an Uber Eats delivery driver received a payout for race discrimination after ethnically-biased facial recognition technology led to his suspension from the app.
By Nadeem BadshahMay 16, 2024
BRITAIN’S labour landscape risks turning into the “Wild West” if bosses fail to tackle racial bias in Artificial Intelligence (AI), experts have warned.
It comes after an Uber Eats delivery driver received a payout for race discrimination after ethnically-biased facial recognition technology led to his suspension from the app.
Pa Edrissa Manjang was removed from the app’s drivers platform after a failed recognition check. Uber Eats told him they had found “continued mismatches” in the photos of his face he had taken to access the platform. An employment tribunal case in March involving Manjang, from Oxfordshire, sparked concerns about using AI to screen employees and the potential for discrimination.
Kate Bell, the TUC’s assistant general secretary who leads the union’s work on AI, told Eastern Eye: “AI is already making life-changing decisions about the way millions work – including how people are hired, performance-managed and fired.
“But UK employment law is way behind the curve – leaving many workers vulnerable to exploitation and discrimination. We urgently need new employment legislation, so workers and employers know where they stand.
“Without proper regulation of AI, our labour market risks turning into a wild west. That is why the TUC is working with a range of stakeholders to draft an AI and Employment Bill.”
Meanwhile, the Information Commissioner’s Office is investigating whether AI systems are showing racial bias when dealing with job applications.
Regulators are concerned that AI tools could produce outcomes that disadvantage certain groups if they are not represented accurately or fairly in the datasets they are trained and tested on.
Jasvir Singh CBE
Jasvir Singh CBE, a barrister, believes it is problematic when more research is showing that AI is known to have some racial biases.
He told Eastern Eye: “In Mr Manjang’s case, the technology was in effect denying that he existed.
“Facial recognition software can be useful in some circumstances, but there needs to be more work done to ensure that any glitches in technology can be ironed out to prevent any racial bias or discrimination from taking place.
“Until that happens, we may see more cases of this nature coming to employment tribunals and the courts in general, and the courts will need to develop a better understanding about the impact of AI in everyday life in order to tackle such issues properly and justly.”
The Equality and Human Rights Commission (EHRC) and the App Drivers and Couriers Union (ADCU) provided funding for Manjang’s case.
Baroness Kishwer Falkner, chairwoman of the EHRC, said: “AI is complex, and presents unique challenges for employers, lawyers and regulators.
“It is important to understand that as AI usage increases, the technology can lead to discrimination and human rights abuses. We are particularly concerned that Mr Manjang was not made aware that his account was in the process of deactivation, nor provided any clear and effective route to challenge the technology. More needs to be done to ensure employers are transparent and open with their workforces about when and how they use AI. When such companies rely on automation to help manage their staff they need to guard against unlawful discrimination.”
An Uber spokesperson said: “Our realtime ID check is designed to help keep everyone who uses our app safe and includes robust human review to make sure that we’re not making decisions about someone’s livelihood in a vacuum, without oversight.”
Elsewhere, new research from recruitment tech firm Tribepad suggested that 89 per cent of candidates believe recruiters show bias when hiring. Some 16 per cent felt there was a racial bias while 33 per cent believe that diversity data is used by prospective employers in a way that benefits them.
Dean Sadler, CEO of Tribepad, said: “These new findings paint a mixed picture. In some cases perceived bias is on the up – yet candidates do seem to be more trusting that employers are using diversity data for good. But it’s still not enough.
“We need a world where it’s not about where you’ve come from, what you look like, or your family situation, but the opportunities, skills and aptitude to land you a job.
Biases can be so ingrained, and unconsciously so, making it difficult to change mindsets, but it can be done.”
Last year, Bank of England officials warned that racist and sexist AI bots pose a risk to the financial system.
A report said self-teaching algorithms could pick up biases from datasets and wider society which could then be used to discriminate against customers or staff in the workplace.
The government recently published guidance on responsible AI in recruitment to help employers.
It outlines what organisations should consider, including asking what problems they are trying to solve and how AI can help address them, how the organisation will communicate the use of the tech to potential job applicants, whether the AI systems on the market have the capabilities to produce the desired outputs, and whether employees will need training or additional resources to use the system.
RELIANCE Industries plans to take its telecom and digital arm, Jio Platforms, public by mid-2026, chairman Mukesh Ambani said on Friday. The announcement sets a new timeline for the long-awaited IPO of a business analysts value at over $100 billion.
At its annual general meeting (AGM), Reliance also announced the launch of an artificial intelligence unit in partnership with Google and Meta.
Ambani had first indicated plans in 2019 to list Jio within five years. On Friday, he told shareholders the company is preparing to file for an IPO next year.
Reuters reported in July that Jio decided against launching an IPO in 2025. Analysts at the time valued the company at over $100 billion.
Jio Platforms includes India’s largest telecom operator, Reliance Jio Infocomm, with more than 500 million users. Backed by investors such as Meta, Google and KKR, the business is central to Ambani’s move to diversify Reliance beyond oil and chemicals into retail, consumer and technology. AI and international expansion are now key areas of growth.
Reliance is also investing $8.8 billion in its chemicals business. It expects retail to grow sales by nearly 10 per cent a year on a like-for-like basis and plans to add 2,000–3,000 new stores annually.
“Jio is not being fully valued within Reliance's broader petrochemicals and retail portfolio, and a separate listing would help unlock higher value for the telecom and digital unit,” said Saurabh Parikh, senior analyst at ICRA Ltd.
AI Unit with Meta and Google
Reliance and Meta announced a new AI joint venture with an initial investment of around $100 million. Meta CEO Mark Zuckerberg told the AGM the venture will provide Meta’s open-source AI models to Indian businesses.
Google will partner with Reliance to deploy AI across energy, retail, telecom and financial services. It will also set up a Jamnagar Cloud region dedicated to Reliance, Google CEO Sundar Pichai said at the meeting.
The partnerships come as India-US relations face tensions following US President Donald Trump’s decision to impose 50 per cent tariffs on Indian exports in response to India’s purchase of Russian oil.
Reliance runs the world’s largest refining complex in Gujarat and is India’s biggest buyer of Russian oil.
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Asda sales fell 0.2 per cent in the three months to June 30, 2025 (AFP via Getty Images)
THE chairman of Asda has admitted the supermarket chain still faces challenges after sales slipped again over the summer, but said the completion of a major IT overhaul was crucial for its recovery.
Allan Leighton told the Times that the long-delayed technology project, called Project Future, had finally been finished after years of setbacks and costs exceeding £1 billion. The work involved separating more than 2,500 systems inherited from former owner Walmart, following Asda’s 2021 takeover by TDR Capital.
Describing the programme, he said it might be “the biggest IT systems change, certainly in Europe, maybe ever”. He added: “The cost is material, but largely that is now behind us.”
The supermarket acknowledged that the switchover had caused “temporary disruption with product availability” both online and in stores, which would weigh on sales through to September.
Leighton explained: “We’ve been doing 50 stores a week, every week, for 10 weeks. The collective scale of that does cause some friction… so that’s where the impact has been.”
Leighton, who rejoined Asda last November after previously leading the business in the 1990s, has focused on price cuts and improving stock levels. He said he did not expect “any miracles” but stressed that completing the IT work and reducing distractions was “very critical” for the turnaround.
Asda has been pouring money into a Rollbackprogramme of price reductions to compete with Tesco, Sainsbury’s and the fast-growing discount chains Aldi and Lidl. The grocer said its average reduction under the scheme was about 22 per cent.
He also voiced concern about government policy, warning that chancellor Rachel Reeves’s approach could push up prices. “There’s no doubt all of this is hitting the pocket of the consumer. And when that happens, that’s not particularly good for anybody. I think there’s more gloom than we’ve seen for a long time,” he was quoted as saying. He added that Reeves risked driving up food bills by “taxing everything in some way shape or form.”
Sales at Asda fell 0.2 per cent in the three months to June 30, excluding fuel, while turnover edged down to £5.3bn. Earlier in the year, sales had fallen nearly 6 per cent.
Data from research firm Kantar showed the supermarket’s market share dropped further over the summer, with sales down 2.6 per cent. Aldi is now close to overtaking Asda as the UK’s third-largest grocer.
Leighton pointed to other parts of the business as bright spots. George, Asda’s clothing and homeware arm, posted 2.5 per cent like-for-like growth, while its convenience format Asda Express rose 8.6 per cent, outpacing the wider market. “We’re more than just a supermarket,” he said, highlighting its clothing stores, cafés and opticians.
Retail analyst Clive Black of Shore Capital said, “Asda’s Q2 performance is not yet at a stage of putting up the bunting, but we are pleased to see for all those in Leeds the signs of improvement, which we anticipate will now follow through into forthcoming quarters.”
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A logo is pictured outside a Jaguar Land Rover new car show room in Tonbridge, south east England. (Photo: Getty Images)
UK VEHICLE exports to the United States rose in July after a new trade deal between London and Washington reduced tariffs, industry data showed on Thursday.
According to the Society of Motor Manufacturers and Traders (SMMT), exports increased 6.8 per cent in July to nearly 10,000 units, following three consecutive months of decline.
The SMMT had earlier reported that exports to the US dropped 55.4 per cent in May compared with the same month last year, with smaller falls recorded in April and June.
"The US remains the largest single national market for British built cars, underscoring the importance of the UK-US trade deal, and July's performance illustrates the impact of this deal," the SMMT said.
The agreement, finalised in May and effective from June 30, cut tariffs on UK car exports to 10 per cent on up to 100,000 vehicles a year.
In April, US President Donald Trump had imposed a 27.5 per cent tariff, reducing demand and forcing manufacturers, including Jaguar Land Rover (JLR) and Aston Martin, to scale back or suspend shipments.
Almost 80 per cent of cars made in the UK last year were exported, mainly to the European Union.
The UK auto industry is largely made up of foreign-owned brands such as Japan’s Nissan and India-owned JLR.
The US is also a major market for UK-produced luxury models from Bentley and Rolls-Royce, both owned by German groups.
THE family of Christian Michel, the British businessman accused of acting as a middleman in the AgustaWestland VVIP helicopter deal, has appealed to the UK government to push for his release from Delhi’s Tihar Jail.
Michel’s relatives met Foreign Office minister Catherine West in London on Tuesday (26). The Foreign, Commonwealth and Development Office (FCDO) said the minister listened to their concerns and updated them on ongoing steps being taken.
The case was also raised by prime minister Keir Starmer with his Indian counterpart, Narendra Modi, during his recent visit to London for the signing of the India-UK free trade agreement.
“The UK government is committed to seeing Christian Michel’s case resolved as soon as possible,” an FCDO spokesperson said. “We continue to provide consular assistance to Mr Michel and his family and have consistently raised his case with the Indian government.”
British officials at the High Commission in Delhi regularly meet Michel in detention, most recently on August 14.
Michel’s son, Alois, said: “An Indian court has recently rejected my father’s appeal for release from prison, even though he has already served the maximum sentence of seven years for the charge on which he was extradited. I have requested the UK government to approach the International Court of Justice because India is not respecting its obligation to the rule of law.”
Indian courts have ruled that Michel still faces charges, including forgery, which could carry a life sentence. He was extradited from Dubai in December 2018 and arrested by the CBI and Enforcement Directorate (ED).
The ED claims Michel received £25.8 million in kickbacks from AgustaWestland, allegations he denies. According to investigators, the helicopter deal signed in February 2010 caused losses of around £341m to the Indian exchequer.
In February this year, the Supreme Court of India granted Michel bail in a CBI case, followed by a Delhi High Court order granting bail in the ED case. However, he has yet to furnish bail bonds. His family fears that accepting bail terms may lead to further charges.
ASIAN entrepreneurs Mohsin and Zuber Issa are moving the headquarters of their global forecourt company, EG Group, from Blackburn to the US in preparation for a major stock market listing in New York.
The firm confirmed that its main office will relocate to Charlotte, North Carolina, while a new base in Bolton, Greater Manchester, will handle its remaining UK operations, the Telegraph reported. The change brings an end to almost 25 years of the company being run from Blackburn.
According to the BBC, Blackburn will retain about 300 jobs, less than half of the current 700 staff.
The move is seen as a milestone for the Issa brothers, who rose from running a small family shop to building one of the world’s largest petrol station businesses.
Despite the shift overseas, the family has continued to invest in Blackburn, with projects including a mosque, luxury homes near their childhood area of Brookhouse, and plans for one of the country’s biggest cemeteries.
Quesir Mahmood, Lancashire County council’s cabinet member for economic development, said, “While this represents a change for the company, our understanding is Blackburn will remain a key base for EG Group, with around 300 staff continuing to work from the borough. This is a significant and ongoing commitment to our borough and one we greatly value.”
However, Conservative councillor Paul Marrow warned the decision could leave the modern building underused. He said, “This is a massive blow to Blackburn. EG Group has been a flagship business headquartered here for many years, and it is particularly sad to see such a reduction in its presence.”
EG Group is preparing for a $13 billion (£9.7bn) flotation on the New York Stock Exchange. The US has become its most important market, generating most of its income.
The company no longer runs any petrol stations in Britain. Last year, Zuber separated its remaining forecourts into a new venture, EG On The Move, which continues to operate from Blackburn.
At present, the brothers each own 25 per cent of EG Group, while private equity firm TDR Capital controls the remaining half. TDR is also the main backer of supermarket chain Asda, which the Issas bought into with the firm in 2021.
EG said its Bolton office would help the company “maintain roots in the north-west” while reflecting its smaller UK and European presence. It did not confirm if the shift would affect jobs.
Earlier this year, Mohsin stepped down as chief executive, handing over the role to former finance chief Russell Colaco. Both brothers are understood to still live locally and remain connected to the community.
Reports have suggested that Zuber had preferred selling the US arm, valued at around $5bn (£3.7bn), instead of pursuing a public listing.
The company, founded as Euro Garages, grew rapidly after acquiring fuel sites from brands such as Esso. A merger with the European Forecourt Retail Group in 2016, backed by TDR, helped it become a global player and later expand aggressively in the US.
That growth relied heavily on cheap borrowing during the years of low interest rates. Rising costs after the pandemic forced EG to cut back and sell assets to reduce debt.