India’s finance minister summons Infosys chief executive over tax portal glitches

• Shilpa Sharma
• 23 August, 2021

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By: Shilpa Sharma

WITH India’s new income tax portal continuing to face technical glitches, finance minister Nirmala Sitharaman summoned Infosys Ltd chief executive Salil Parekh on Monday (23) to explain the issues in an online tax portal developed by the company, the income tax department said on Sunday (22).

The department, an arm of India’s ministry of finance, said in a tweet that Parekh would be asked to explain why after two-and-half months since the launch of the new e-filing portal, glitches have not been resolved.

“Since 21/08/2021, the portal itself is not available,” the department said in a tweet.

A message has also been put on the website that reads “Portal is going through a maintenance. Inconvenience caused is regretted.”

The new tax portal developed by the Bengaluru-based software major was launched on June 7 and, within hours, started to face issues such as the inability to generate OTP for Aadhaar validation, failure to link old data for past returns, and problems in filing returns.

After the income tax department’s tweet on Sunday (22), Infosys India Busines, the Twitter handle of Infosys India Business unit tweeted, “The @IncomeTaxIndia portal continues to be under emergency maintenance. We will post an update once the portal is available again for taxpayers. We regret the inconvenience.”