Skip to content
Search

Latest Stories

Submit Guest Post

Increased online shopping led to spurt in financial fraud in UK, says lobby group

A banking lobby group has said that financial fraud rocketed in Britain in the first six months of this year, as consumers increasingly shop online as a result of the coronavirus pandemic. 

Fraudsters stole £753.9 million in the first half of 2021, an increase of 30 per cent over last year, the trade association UK Finance calculated.


Criminals used "scam phone calls, text messages and emails, as well as fake websites and social media posts" to trick people into handing over personal details and passwords, the trade association said.

In previous years, the main source of fraud had been unauthorised use of payment cards.

But in the first half of this year, criminals "focused their activity on authorised push payment (APP) fraud, where the customer is tricked into authorising a payment to an account controlled by a criminal," it said.

"While the pandemic has seen falls in some types of fraud, others have soared as criminals continue to adapt the methods used to try to trick consumers into handing over account details or personal information that can be used to defraud them of their funds," the lobby group said.

Losses due to contactless card fraud fell by six per cent "due in part to the reduced opportunity for fraudsters to take advantage of contactless during the lockdown period of the pandemic," it said.

Add EasternEye As Your Trusted Source
preferred source on google news

More For You

British Gas

British Gas is reshaping its customer service workforce as more customers move online

iStock

British Gas cuts 1,300 jobs as customers abandon call centres for digital support

  • Centrica will cut 1,300 customer service roles across British Gas over the next two years.
  • The company says more than 90 per cent of customers now use digital channels before calling.
  • Trade unions argue the growing use of AI will replace hundreds of customer service jobs.

British Gas owner Centrica says customers are increasingly choosing AI-powered digital support over speaking to call centre staff, a shift the company says is behind plans to cut 1,300 customer service jobs over the next two years.

The FTSE 100 energy group plans to reduce its customer service workforce by 14 per cent, including 800 new job cuts announced alongside its latest financial results. That comes on top of 500 roles the company confirmed would be cut last month.

Keep ReadingShow less