Whistl, One World Express team up to offer tracked postal service 


Nick Wells, CEO Whistl and Atul Bhakta (R), CEO One World Express Group.
Nick Wells, CEO Whistl and Atul Bhakta (R), CEO One World Express Group.

WHISTL and One World Express have joined forces to offer e-commerce importers into the UK a tracked postal service, Insight, from 220 countries worldwide.

Under the agreement, e-commerce importers will be able to print one label for an individual item in the country of origin and track it through the various transit stages, including customs clearance.

When Whistl receives the item in the UK, it will be processed in the network and handed to Royal Mail for delivery to the end consumer.

Established in 1998, the then One World Express Group (OWE) started as a UK-based cross-border express carrier.

Today, it has become a data-driven IT platform.

In 2016, OWE started to extend its integration library, integrating with marketplaces such as Amazon, Ebay and Lazada, and various e-commerce platforms such as Magento, allowing its customers to manage orders from all their sales channels using a one-stop-solution through their technology platform ‘Smarttrack’.

Whistl, with over £600m revenue, is a delivery management company that provides mail, parcels, leaflet advertising, fulfilment and contact services in the UK and globally.

Headquartered in Marlow, the Whistl group of companies operate across the UK, and handles in excess of 3.6 billion items a year.

Nick Wells, CEO Whistl, said: “With the unprecedented expansion of the e-commerce industry globally and the rise of imports into the UK, consumers are looking for greater transparency on the delivery journey from the country of origin to their home. Whistl is delighted that we will be working with One World Express to enable e-commerce importers from 220 countries to semi track every item they import into the UK before handover to Royal Mail via Insight.”

Atul Bhakta, CEO One World Express Group, said: “By collaborating with the leading delivery management company in the UK, global customers who are importing into the UK, now have access to the experts who understand the importance of the customer experience from origin to handover to the consumer. We look forward to building our Insight relationship together.”

One World is a leading cross-border distribution solutions provider. One World delivers its solutions through a single API connection into their technology platform Smarttrack, where over 130 carriers can be accessed for Omni-channel deliveries Worldwide.