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India’s LTI Acquires Boutique Pega Consulting Firm Ruletronics

India’s Larsen & Toubro Infotech Ltd, a technology consulting and digital solutions company on Thursday (17) acquired Ruletronics, a pure-play Pega consulting and implementation firm with offices in the UK, USA, and India.

Ruletronics enables businesses to transform and evolve digitally by providing innovative BPM and CRM solutions leveraging Pega Platform. Their current industry strength lies across insurance, banking, healthcare and retail segments. The company offers unique product based offerings for disability claims management, KYC bulk remediation and insurance sales, and service applications.


The acquisition will strengthen LTI’s rapidly growing digital business with a suite of capabilities in Pega implementation space around establishing BPM roadmap and strategy, customer services, RPA, and decisioning.

Nachiket Deshpande, COO, LTI said, “Pega is a leader in intelligent business process management segment with more than 3,000 customers globally. Ruletronics brings significant Pega and BPM expertise along with unique client relationships that will help us grow our digital business further...”

Naveen Anisetty, MD and Founder, Ruletronics said, “At Ruletronics, our mission has been to understand and analyze our client’s business needs and deliver strategic BPM solutions to transform their business processes forever. We are excited about joining forces with LTI to continue this journey, further.”

This is LTI’s third acquisition since the company went public in 2016. It earlier acquired Pune-based AugmentIQ, an analytics start-up and Luxembourg-based Syncordis Consulting, a leading implementation partner of Temenos, in Europe.

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Pub hotel group beat luxury chains in UK guest satisfaction survey

Highlights

  • Coaching Inn Group scores 81 per cent customer satisfaction, beating Marriott and Hilton.
  • Wetherspoon Hotels named best value at £70 per night.
  • Britannia Hotels ranks bottom for 12th consecutive year with 44 per cent score.
A traditional pub hotel group has outperformed luxury international chains in the UK's largest guest satisfaction survey, while one major operator continues its decade-long streak at the bottom of the rankings.
The Coaching Inn Group, comprising 36 relaxed inn-style hotels in historic buildings across beauty spots and market towns, achieved the highest customer score of 81per cent among large chains in Which?'s annual hotel survey. The group earned five stars for customer service and accuracy of descriptions, with guests praising its "lovely locations and excellent food and service.
"The survey, conducted amongst 4,631 guests, asked respondents to rate their stays across eight categories including cleanliness, customer service, breakfast quality, bed comfort and value for money. At an average £128 per night, Coaching Inn demonstrated that mid-range pricing with consistent quality appeals to British travellers.
J D Wetherspoon Hotels claimed both the Which? Recommended Provider status (WRPs) and Great Value badge for the first time, offering rooms at just £70 per night while maintaining four-star ratings across most categories. Guests described their stays as "clean, comfortable and good value.
"Among boutique chains, Hotel Indigo scored 79 per cent with its neighbourhood-inspired design, while InterContinental achieved 80per cent despite charging over £300 per night, and the chain missed WRP status for this reason.

Budget brands decline

However, Premier Inn, long considered Britain's reliable budget choice, lost its recommended status this year. Despite maintaining comfortable beds, guests reported "standards were slipping" and prices "no longer budget levels" at an average £94 per night.

The survey's biggest disappointment remains Britannia Hotels, scoring just 44 per cent and one star for bedroom and bathroom quality. This marks twelve consecutive years at the bottom, with guests at properties like Folkestone's Grand Burstin calling it a total dive.

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